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FAQ

1. How long are shipping times?

Your product will ship within 1 to 5 business days after order has been placed. Transit will take 7 - 10 days before your orders reaches your doorstep. Typically, orders arrive within 10-15 days.

NOTE: Due to Covid-19 we are experiencing a slight delay in arrival times. Please allow up to 30 days to receive your order. We apologize for the inconvenience and please understand that this is temporary.

2. What is your return policy?

We are certain you are going to love the products you purchase from Bow Wow Meow Store, but in the event you are not happy, we offer a 15 day return for refund. Simply tell us what went wrong and send a picture of the item. Once the return for refund has been authorized, we will provide a return shipping label for you to return the item. Once we have received your return, we will refund your money in full. If you need further assistance, please contact us at bowwowmeowstore@gmail.com.

3. Can I cancel my order?

Cancellations are possible if you don't receive your order in the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So, if you cancel your order but still receive the product, then please contact us for a return shipping label and we will issue you a full refund once the item has been received.

4. What happens if I receive the wrong item?

If there is an issue with your order, if it's the wrong size, color, defective, or otherwise not exactly what you wanted, then simply notify us and provide a picture of the item received. We will provide a return shipping label and give you a refund once the item has been received.

5. Do you offer exchanges?

We do not offer exchanges; however, if for any reason you did not receive the exact item you purchased, just let us know and we will get you the item you did order.